Customising the News Region in iReceivables for Customer viewing

When utilising iReceivables (Customer Portal) for Oracle E-Business suite there are many things we can develop to make the customer experience more appropriate, familiar and informative.  This helps the customer feel more valued and can lead to cross-polination of knowledge, product information and available services.

Within iReceivables there is an inbuilt related information area:-

Challenge: So how do we customise/develop the information area to make it more appropriate for our business and our customers?

Solution: 

Required Responsibilty:

• Application Developer>Application>Messages

Navigation:  Application Developer>Application>Messages

Find the following messgaes to configure:-

• ARI_HOMEPAGE_CUST_NEWS_BODY
• ARI_HOMEPAGE_CUST_FAQS_BODY
• ARI_HOMEPAGE_CUST_POLICY_BODY
• ARI_HOMEPAGE_CUST_RESRC_BODY

Notes:

1. You have to change this message for each language you have enabled
2. Within the message body it is likely you will have to use some basic HTML commands so a knowledge of that would be advantageous.

Collections Workbench in AR Manager Responsibility

Seeded with the standard menu for the Receivables Manager responsibility is the function Collections>Collections.  This is a call from Receivables (AR) to a standard Collections workbench.  It offers extra value over and above the old AR (11i) Account details form (although this is still present).

Once working we can expect to see and experience the form as follows:-

Challenge: How can we get it to work for our users?

Why is this a challenge? If you enter the form there are 2 likely outcomes.  Either the current user is not configured appropriately (error fig#1) or the form is not fully accessible (the user is configured appropriately) however most of the functionality is missing or unusable.

fig #1:
APP-AST-207338

 or APP-AST-207069

Solution: The solution is addressed in two parts:-

• Configuring the User
• Configuring the Menu to give the desired menu functions

Configuring the User

Required Responsibilities:-

• System Administrator
• CRM Resource Manager
• HRMS Manager (or similar)

1. Create an employee record for the user using the HRMS Manager responsibility.
2. Attach the employee record to the user record in System Administrator responsibility.
3. Navigate to  CRM Resource Manager responsibility.
4. Menu Path: Maintain Resources> Import Resources  (this will extract the HR employee record and create a CRM record for the employee)
5. Search for the employee and then click <Start Import>. 
6. Menu Path: Maintain Resources> Groups
7. Create a 'Group' with
   Roles (Tab):-  Collections: Collections Manager, Sales:Sales Administrator
   Used In(Tab):- 'Collections', 'Sales and Telesales'
8.  Menu Path: Maintain Resources>Resources
9.  Find the resource. Click <Resource Details>.
   Groups (Tab): Add the group created in step 7.  Attach Sales Administrator as the Group Member Role.
   Roles (Tab): Add Role Type 'Sales', Role 'Sales Administrator'.

The user should now be configured to be used in conjunction with the collections form.  This can be tested via navigating to the Collections Workbench in the Receivables Manager responsibility (menu path: Collections>Collections).

Configuring the Menu to give the desired menu functions
 
Required Responsibilities:-

• System Administrator

1.  Navigate to System Administrator.
2. Menu Path: Application>Menu
3. Query the AR_COLLECTIONS_GUI menu back
4. Ensure the following menu functions are attached 
   
5. Save.  This should recompile the menu.

The menu should now be structured so that the Collections workbench is fully accessible and functional.